Privacy Policy and User Rights
Protecting your information and building trust matters to us.
Information We Collect and Use
We collect certain details to provide and enhance our emotional guidance services, maintain communication, and improve your experience. We only collect information directly relevant to your needs and never store sensitive health data without your explicit consent.
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→Contact information such as name and email address
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→Demographics for service personalization, if provided
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→Information you share in assessments or conversations
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→Client feedback for quality improvement
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→Website usage for technical support and analysis
No information is sold or shared for advertising purposes. We limit internal access to personal data to staff who require it for your care.
Purpose of Data Use
The information you provide helps us deliver tailored emotional guidance, schedule appointments, respond to your requests, and improve the effectiveness of our services.
We use aggregated, de-identified information for research and service evaluation. Identifiable data is never disclosed without your clear permission.
Your Rights Under Canadian Law
You may request access, correction, or deletion of your data at any time. We are committed to transparency and prompt responses in line with Canada’s regulations.
Right of Access
You can ask to review details we hold about you.
Right to Rectification
Request corrections to your personal information as needed.
Right to Erasure
Ask us to remove your details from our records.
Right to Portability
Request a copy of your information in an accessible format.
How We Share Information
We never sell your data. Information is shared internally only for your support, and with partners strictly for technical reasons when necessary.
Third-party service providers may access data when required for secure website functionality. These partners are bound by confidentiality agreements and Canadian privacy laws.
How We Protect Your Data
Robust technical safeguards protect your information from unauthorized access, loss, or misuse. Encryption and secure protocols are standard where possible.
We limit staff access and regularly review practices for ongoing compliance. Any incidents are handled transparently with affected users.
Contact for Privacy Questions
Address: 150 9th Avenue SW, Calgary, AB T2P 3H9 Canada
Phone: +1-841-621-5601
Email: content@orquenivala.com